Head of Community

What we’re looking for

• Deep understanding of community management and engagement strategies.


• Strong interpersonal skills and the ability to build relationships with diverse groups.


• Leadership experience in managing and motivating a team.


• Excellent communication and public speaking abilities.


• Demonstrated ability to develop and execute community growth initiatives.


• Creative mindset with the ability to think outside the box and innovate.


• Problem-solving skills to effectively handle challenging community dynamics.


• Data-driven and analytical, comfortable using metrics to evaluate success and improve strategies.


• Ability to work collaboratively across departments to align community goals with organizational objectives.


• Adaptability to thrive in a fast-paced, ever-changing environment.

Responsibilities

• Design and implement strategies to foster a vibrant and engaged community.


• Lead and mentor a team of community managers, providing guidance and support.


• Develop community guidelines and policies to ensure a safe and respectful environment.


• Organize and host events, both online and offline, to increase community engagement.


• Monitor community feedback and implement improvements based on user input.


• Collaborate with cross-functional teams to integrate community insights into the product development process.


• Establish partnerships with key stakeholders to enhance community growth.


• Manage communication channels, including forums, social media, and newsletters, to disseminate important information.


• Analyze community metrics to assess performance and identify areas for improvement.


• Act as the primary point of contact for community operations and escalate issues as needed to senior management.

Qualifications

• Bachelor’s degree in Communications, Marketing, Business, or a related field.


• Minimum of 5 years of experience in community management or a related role.


• Proven track record of successfully growing and nurturing large communities.


• Experience with online community platforms and social media tools.


• Strong project management skills with the ability to manage multiple initiatives simultaneously.


• Familiarity with emerging community management trends and best practices.


• Experience in conflict resolution and crisis management.


• Comfortable with flexible work hours to accommodate various community events and engagements.


• Previous experience in a leadership role within a community-focused organization is preferred.


• A passion for building and supporting inclusive and diverse communities.