Web3 Customer Support Jobs
Find customer support roles in crypto, NFTs and the metaverse.
Popular:EngineeringDeFiNFTNon tech
- Posted in the last 30 days
- 35
- Companies hiring
- 27
- Fully remote
- 37%
- Median pay of 21 listings
- $113,300
Latest jobs
Front-Office Data Support Analyst - 21SharesAmun 21SharesLondon, United KingdomSep 30
Customer Success Team LeadXapo BankRemote (Europe)Sep 29
Customer support agentWertRemote$30kSep 25
Licensed Customer Success AssociateFigureSt. Louis, United States$62kSep 24
Customer Service RepresentativePrimeXBTRemoteSep 23
Technical Client Success Manager - Hong Kong (Remote)ElwoodtechnologiesRemote$34.5k – $150kSep 23
IT Support LeadParityAnywhere, United Kingdom$103.9k – $204.5kSep 23
Head of Customer ExperienceNovigNew York, United States, Remote$140k – $180kSep 23
Technical Support ManagerCoins.phTaguig City, Metro Manila, PhilippinesSep 21- Technical Support LeaderCoins.phMalaysiaSep 21
Mid-Market Customer Success ManagerEllipticNew York, United States, Remote (US)Sep 21- Government Customer Success ManagerEllipticLondon, United KingdomSep 21
Technical Customer Success ManagerMerkle ScienceNew York, United States$20k – $40kSep 21
Customer Experience Associate (Night Shift)Crypto.comSofia, BulgariaSep 21- Customer Experience AssociateCrypto.comSofia, BulgariaSep 21
Customer Experience SpecialistPolymarketNew York, United StatesSep 21
Member of Protocols - Client Success & Operations Manager, Token VestingAnchorage DigitalRemote (US)Sep 20
Head of Customer ExperienceCoins.phTaguig City, Metro Manila, PhilippinesSep 20
Founding Technical Customer Success ManagerArtemisRemote$160k – $180kSep 20
Associate Director, Customer Support (Operations Center)GeminiTempe, United StatesSep 20
Senior Agent, Customer Service (Portuguese Speaker)OKXBudapest, HungarySep 20
Senior Agent, Customer Service (Multi-Lingual)OKXSliema, MaltaSep 20
Prime Client Services, Sr AssociateBitGoSingaporeSep 20
Manager, Customer Service (Escalation & Trading Services, Mandarin Support)OKXKuala Lumpur, MalaysiaSep 19
Institutional Client Services (LATAM - 12 Month Contract)BinanceBrazil, Sao Paulo, RemoteSep 19
Technical Customer Support LeadEllipticLondon, United Kingdom, RemoteSep 18
1st line Support SpecialistCoinspaidRemote (Europe)Sep 18
Customer Support LeadTrust WalletRemoteSep 18
Senior Support Leadfun.xyzNew York, United StatesSep 18
Technical Client Success ManagerElwood TechnologiesSingaporeSep 18
Technical Support SpecialistSatoshiLabsPrague, Czech RepublicSep 18
Customer Success ManagerBvnkLondon, United KingdomSep 18
Phone Support Agent, French MarketBitpandaParis, FranceSep 18
Client Success Managerfun.xyzSingaporeSep 18
Consultant, Solutions & ImplementationBitwaveSep 5
Senior Customer Success ManagerNotabeneRemoteAug 11
Remote Online Customer Support Agent at YEET CasinoYEETRemote - Asia, EuropeJun 13
Manager, Client SupportRippleChicago (IL)$132k – $165kMay 20
Associate, Customer Support - Live chatBitpandaViennaMay 13
Customer Support Representative with Mandarin or Japanese – Crypto Platform | Bybit account (Chat & Email)ConectysKuala Lumpur$13.5k – $27.5kMay 6
Customer Operations LeadBastionNew York City (NY)$120k – $160kMay 3
Head of Customer SupportTrezorPragueMay 2
Customer Success ManagerTRMNew York (NY), San Francisco (CA), Washington DCApr 27
Customer Success Specialist IICoinbaseRemote - CyprusApr 26
DEX Customer Service SpecialistBingXRemoteApr 25
Customer Care AdvisorCircleRemote - USApr 24
Client Success ManagerBitcoin SuisseVaduzApr 23
Customer Operations Analyst (Mexico - 6 month FTC)MoonPayRemote - MexicoApr 22
Technical Customer Support AnalystEllipticSingaporeApr 21
Tech Customer Support AnalystBitsoRemote - European Economic AreaApr 21
About Web3 Customer Support Jobs
This page lists Web3 customer support jobs: support agents and specialists, community support, VIP and customer success roles, and support leads at exchanges, wallets, custody providers and NFT marketplaces.
Support in crypto sits close to money and to security, so listings often ask for shift or weekend cover, ticketing tools such as Zendesk or Intercom, and the judgment to spot a scam or a compromised account. Many roles are hired for language coverage as much as for experience, so if you write fluently in a second language, say so in the first line of your application.
What does a crypto customer support job involve?
Answering user questions over chat, email and ticket queues: stuck deposits and withdrawals, verification and account access, trading and wallet questions, and passing real incidents to engineering. Exchanges and wallets run support around the clock, so shift patterns are common. Good agents also flag patterns, because a run of similar tickets is often the first sign of a bug or a scam.
Can I get a Web3 job with no technical background?
Support is one of the common ways in. Employers care that you write clearly, stay calm with an angry user and can learn a product fast; crypto knowledge is usually taught on the job. Reading the help center of a large exchange before you apply gives you most of the vocabulary interviewers expect. /jobs/non-tech lists the roles that need no code.
How do I avoid fake crypto support job offers?
Real employers interview you; they do not hire over a direct message and then ask for a payment, a wallet key or a deposit to start. Listings here link to the company's own site, so apply there rather than through a link someone sends you. If an offer arrives with no interview and urgent instructions, treat it as a scam.