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Crypto.com · London, United Kingdom

Trading Support Analyst

  • Posted
  • Full-time
  • On-site · London
Customer supportPythonSqlTrading
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The Trading team develops and operates quantitative trading strategies across prediction markets, equity markets, and crypto markets.


We are looking for a Trading Operations & Support Analyst to support live systematic trading, ensure smooth day-to-day operations, and help improve the reliability and efficiency of our trading systems and processes.


Responsibilities



  • Monitor live trading systems, strategies, orders, positions, P&L, and risk.

  • Act as the first line of support for trading, execution, exchange connectivity, and production issues.

  • Investigate and resolve order, position, P&L, reconciliation, and trading-system exceptions.

  • Coordinate with traders, quantitative developers, exchanges, brokers, and other counterparties to resolve live trading issues.

  • Support strategy deployments, system releases, testing, and production changes.

  • Monitor exchange and market events, outages, connectivity issues, and other operational risks.

  • Analyze trading and operational metrics to identify issues and improve processes.

  • Develop tools and automation to improve monitoring, reconciliation, reporting, and trading operations.

  • Maintain operational procedures and controls for production trading.

  • Participate in local trading coverage and rotating weekend coverage.


Requirements


3+ years of experience in electronic trading, trade support, trading operations, production support, or a related role.
Strong understanding of electronic trading, order lifecycle, positions, P&L, and risk.
Ability to troubleshoot issues calmly and effectively in a fast-moving production environment.
Strong Python or scripting skills; SQL experience is preferred.
Experience working with large trading or market datasets.
Strong analytical, communication, and problem-solving skills.
Bachelor's degree in Computer Science, Engineering, Mathematics, Finance, or another quantitative discipline, or equivalent relevant experience.


Preferred


Experience supporting systematic, algorithmic, or market-making trading.
Experience with prediction markets, equities, crypto, futures, options, or other derivatives.
Experience with exchange APIs, FIX, order-book data, or real-time trading systems.