Account Manager

As an Account Manager, you’ll be responsible for managing the relationships of key stakeholders, including audit partners, relayer stakeholders, core developers, and other community members to ensure they are consistently delighted by their relationship with Informal Systems and Cephalopod Equipment, a trusted Proof of Stake validator, IBC relayer, and general infrastructure provider on multiple Cosmos-SDK networks.

You will work closely with the infrastructure, engineering, and research teams to ensure key customer insights are continuously integrated into the technical and product development processes.

What we look for in a successful Account Manager:

• 3+ years of relevant experience in Account Management, Technical Support or Customer Support.


• Experience collaborating with senior stakeholders in external organizations.


• Professionalism when communicating with stakeholders internally and externally


• General understanding of the cryptocurrency and blockchain ecosystem and interest in learning more about the ecosystem and technology.

What your primary responsibilities will be:

• Act as the main point of contact for key relationships for Informal and Cephalopod, including audit partners, relayer stakeholders, core developers, and other key community members


• Manage customer requests and issues via email, Telegram, Discord, and Slack


• Identify, track and resolve stakeholder feedback for the product development teams


• Work closely with technical lead on audit partnerships to ensure clients are getting ongoing value and support.


• Work closely with Community Managers to review and summarize important network events such as new features or governance updates and share with key external stakeholders


• Identify upsell opportunities for key stakeholders

Opportunities

• Build relationships with key stakeholders to ensure they are delighted by their engagement with Informal and Cephalopod.


• Learn about the Cosmos ecosystem, understand the needs of key stakeholders and strengthen the customer relationships for Informal and Cephalopod to increase retention, identify new opportunities, and capture product feedback.


• Work closely with the Cephalopod team to manage relayer stakeholders, contracts and partner expectations.


• Work closely with the IBC-rs engineering team to deliver customer insights to the product development process.


• Work closely with the research and protocol design team to deliver customer insights to audit partners.


• Act as the liaison between key stakeholders and the infrastructure, research and engineering teams to ensure Informal is driving continuous value to stakeholders.

About Informal

Informal is a remote-first company with offices in Toronto, Lausanne, Vienna and Berlin. We are structured like a worker’s cooperative, where important corporate actions are subject to one-person-one-vote democratic control by the member-employees. We provide 5-weeks of paid vacation, lifestyle benefits, and annual retreats with the whole team. We envision a sustainable future of cooperatively owned and governed, open-source, distributed organizations running on reliable distributed systems. We are excited to grow the team with amazing individuals who believe in making this future a reality.

The Cosmos technology stack is an industry leading toolkit written in Go. It includes Tendermint Core, the Cosmos-SDK, IBC, and the Cosmos Proof of Stake modules, among others, and it is used for building, deploying, and running community owned decentralized networks. This technology is used today to secure many billions of dollars in cryptocurrency market capitalization.

Informal is a core contributor to Cosmos, where we develop interoperable blockchain systems by heavily relying on formal verification tools and techniques (formal specification in TLA+, symbolic model checker Apalache, Model Based Testing Framework, etc).

To Apply:

Please apply via this link where you’ll be prompted to upload a cover letter, CV, and other information that will help the review process go smoothly.

We are an equal opportunity employer and value diversity in our organization. We are committed to equal employment opportunities and encourage applications from people of all race, religion, colour, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status.