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Customer Service Agent

Feb 1
$12K – $30K
Fully Remote

Job description

  • Delivering a high level of customer service to players regarding their queries and inform them about promotions and tournaments on site

  • Maintaining customer focus and responding to customer queries in accordance to company guidelines

  • Supporting and guiding customers with all requests, escalating and following up where necessary

  • Enable our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations

  • Keep up to date with new information/policies

  • Collaborate with our Fraud and Payments team in order to resolve customer queries

  • Collaborate with our CRM team

  • Supporting and guiding customers with all requests and escalating and following up where necessary


  • At least 3 years in CS Agent/Officer position with relevant iGaming industry experience would be an asset

  • Knowledge of Blockchain, Crypto etc. would be an asset

  • Basic office skills including knowledge of Microsoft Word and Excel

  • Bilinguals are preferred, must be fluent in English


  • Able to work onsite / remote (rotate shift)

  • A team player that can work independently

  • Ability to think critically and draw from experience to make decisions

  • Care in dealing with sensitive information

  • You have a positive and a can-do attitude with a flexible approach

  • Strong customer orientation, and eager to contribute to startup team

  • Ability to deal with ambiguity and identify customer’s needs

  • The ability to organize and manage multiple priorities

  • An excellent listener

  • Smart and flexible

Shifting Schedule - GMT Time zone:

  • Team 1: 2:00am - 10:30am

  • Team 2: 10:00am - 6:30pm

  • Team 3: 6:00pm - 2:30am

Salary: Negotiable based on their experience