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BC.Game
Remote
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Customer Service Agent
📅
Feb 1🕘
Full-Time💻
Fully Remote$12K – $30K
Job description
- Delivering a high level of customer service to players regarding their queries and inform them about promotions and tournaments on site
- Maintaining customer focus and responding to customer queries in accordance to company guidelines
- Supporting and guiding customers with all requests, escalating and following up where necessary
- Enable our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations
- Keep up to date with new information/policies
- Collaborate with our Fraud and Payments team in order to resolve customer queries
- Collaborate with our CRM team
- Supporting and guiding customers with all requests and escalating and following up where necessary
Qualifications:
- At least 3 years in CS Agent/Officer position with relevant iGaming industry experience would be an asset
- Knowledge of Blockchain, Crypto etc. would be an asset
- Basic office skills including knowledge of Microsoft Word and Excel
- Bilinguals are preferred, must be fluent in English
Requirements:
- Able to work onsite / remote (rotate shift)
- A team player that can work independently
- Ability to think critically and draw from experience to make decisions
- Care in dealing with sensitive information
- You have a positive and a can-do attitude with a flexible approach
- Strong customer orientation, and eager to contribute to startup team
- Ability to deal with ambiguity and identify customer’s needs
- The ability to organize and manage multiple priorities
- An excellent listener
- Smart and flexible
Shifting Schedule - GMT Time zone:
- Team 1: 2:00am - 10:30am
- Team 2: 10:00am - 6:30pm
- Team 3: 6:00pm - 2:30am
Salary: Negotiable based on their experience