Job description
About us:
Markovian Studios is a web3 venture builder based in the Bay Area coming out of stealth mode. We have a portfolio of projects at various stages of maturity including an NFT SaaS platform, high-end brand NFT collections, smart contract development and SaaS testing products.
We are looking for community managers to participate in our growth and success as we scale.
Responsibilities:
- Setup bots and channels
- Maintain activity with users in Discord
- Regularly keep up-to-date with security breaches related to bots or related-platforms
- Answer support tickets and mitigate escalations (FUD, complaints)
- Work with team to deliver announcements related to the product
- Work with marketing to create social media posts (Twitter, Instagram, Telegram)
Requirements:
- Minimum 1-2 years experience in help desk, customer service, or moderator roles
- Previous experience managing a Discord community
- Strong knowledge of the NFT/crypto space
- Familiarity with setting up common Discord bots for servers
- Proactive and self-guided
- Strong communication skills
- High empathy and emotional intelligence