Senior Business Analyst – Sales & Service | Fidelity Digital Assets

Fidelity Digital Assets (FDA) is dedicated to building products and services that help institutions adopt digital assets and innovate within the increasingly digital world of finance. Fidelity Investments began researching blockchain technology and digital assets solutions in 2014, where years of research and development have provided us with the deep expertise necessary to build the future of finance. As a Senior Business Analyst on the FDA Product Delivery team you would have the opportunity to directly contribute towards this future.

The Role

We’re looking for a collaborative, team-focused Senior Business Analyst with phenomenal interpersonal skills that can work across business and technology departments and teams. This role has the unique opportunity to work on defined products and program wide initiatives.

The Senior Business Analyst plays a critical role in documenting detailed requirements, use cases, user stories, and user acceptance test cases. You will collaborate closely with team members in the operations, client service, business development, risk, compliance, legal and technology areas.

This role requires a dedicated, curious, and passionate analyst who can:

• Create project documentation including current/future state diagrams, process flows, business requirements, test cases and issue trackers


• Support organizational testing, readiness, and deployment activities throughout each release


• Perform analysis using screen mockups, data, use cases and other relevant analysis tools


• Provide constructive feedback for future process and product improvements


• Work with engineering and business teams to ensure adequate test coverage of system changes and ensuring requirements are being met

The Expertise and Skills You Bring

• Bachelor’s degree preferred


• Demonstrated knowledge (5+ years) of business analyst techniques, for example: requirements elicitation, data analysis, user story documentation, and acceptance testing


• Experience in financial services, cloud/AWS, APIs, and Salesforce CRM


• Experience with data mapping between applications, services, and database tables


• Jira, Jira Align, XRAY experience preferred


• Discovery – Crafting current/future state diagrams, process flows, use cases that position prioritized areas for delivery success


• Quality Execution – Attention to detail with unwavering dedication to quality that is not limited to sign off. Ensure business readiness that ultimately delivers a seamless implementation.


• Partnerships – Develop positive relationships and champion a collaborative team environment


• Leadership – Demonstrated expertise of leading, influencing, and motivating colleagues without formal authority with a track record of building engaged and empowered teams

The Team

The FDA Product Delivery team is central to enhancing and delivering platform capabilities that serve FDA Institutional clients and platform consumers to offer Digital Asset products to their customers. Members of our team are highly dynamic, team-oriented and partner with each other, business partners and their squads. We lead by example, seek to continuously improve, deliver creative solutions that solve complex challenges and/or advance the business, and seek to increase the value we provide through our product delivery practice.

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.