Senior Account Manager

P2P.org launched in 2018 with a mission to positively influence the development of PoS technologies. Since our launch we have grown to manage $5.5+ billion USD in staked assets across more than 130 institutional clients and 38 unique blockchain networks and now P2P.org is a global Top-3 Non-Custodial staking provider.

We are currently seeking a highly skilled and experienced Senior Account Manager to join our dynamic team. This position requires an individual with a history of success in managing client relationships, a knack for understanding business needs, and a passion for delivering top-notch service.

Responsibilities

• Ensure that current clients are pleased with their experience at P2P


• Maintain up-to-date and comprehensive information on current clients in the CRM system


• Handle accounts receivable and payable with clients and partners


• Monitor dates and manage the renewal/signing of necessary documents with current clients


• Facilitate communication with clients and oversee the KYC process and document signing


• Collaborate with Support, BD, Product, Finance, and Legal teams to address the needs of existing clients


• Keep track of significant dates related to clients and ensure high-quality and timely responses to these events


• Manage upsell communication with current clients by organizing and conducting newsletters, webinars, and other forms of outreach focused on the current client base


• Announce important company offers and generate leads for the BD team

Requirements

• Native or mother-tongue level of English


• At least 3 years of experience in a similar role with major enterprise clients


• Outstanding communication skills in both written and verbal interactions


• Ability and willingness to work in a high-paced, multitasking environment


• Experience in negotiating in complex and conflict situations


• Experience as a project manager would be a significant plus


• Experience working in startups and commercial teams would also be a considerable advantage


• Previous exposure to fintech, financial services, or blockchain is a must.

Conditions

At P2P.org we have a team of experts with their own unique approach and ownership culture. Together we gain experience and make dreams come true! 🌟

• Competitive salary and equity package


• Well-being program


• Mental Health care program


• Compensation for education, including Foreign Languages & professional growth courses


• Equipment & co-working reimbursement program


• Overseas conferences, community immersion


• Positive and friendly communication culture